Case Study: Verifying the Skills of a Remote, Distributed Healthcare Workforce

PathWest Laboratory Medicine Logo
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Executive Summary

With a network of 27 regional laboratories and 76 collection centers spread across WA, PathWest is the primary pathology and forensic arm of the WA health system. 

As the leading referral pathology laboratory in Western Australia, PathWest responds to the needs of medical practitioners throughout the State. They deliver accurate information for 70 percent of clinical decisions and 100 percent of cancer diagnoses.

PathWest introduced a new mission-critical Laboratory Information System (LIS) across Western Australia in 2020. 

The new LIS uses the latest technology to deliver integrated laboratory functional areas, including test ordering, specimen tracking, report preparation, delivery, and billing management, enabling PathWest to align its business processes with best practices. 

The launch of the new LIS meant that PathWest needed to train and validate the skills of 2450+ staff on the new system within 12 month period to ensure they were ready to go live in 2020. PathWest chose Xapimed to deliver e-learning and skill verification and the ongoing skill and competency management for the entire organization.


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“More training courses have been developed and rolled out across the organization because of the simplicity of Xapimed. With improved reporting accuracy, there has been an increased uptake of departments using Xapimed for competency training. Now all staff use the system, and they feel better trained and equipped in their roles and day to day work.” – Lauren (LMS Administrator)

Elimination of Paper and Manual Processes

PathWest has also realized cost efficiencies as a result of implementing Xapimed. With the elimination of paper and manual processes, efficiency has increased, and accurate reporting has followed, resulting in a better-skilled and compliant workforce. 

“PathWest have a strong relationship with Xapimed, they have always been supportive and flexible to customize the e-learning portal for our ongoing needs. Xapimed has allowed us to manage, deliver and report on online training state-wide across our entire organization. The platform is easy to navigate, and the technical support is outstanding, with all queries responded to within 24 hours. We are now continually building new courses for compliance and competency training.” 

– Lauren (LMS Administrator)

nurse retention- Xapimed